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Shipping
France
DELIVERY TO RELAY POINT
Rate: 5,90€
FREE on orders over 200 €
Delivery time: 2-4 business days
Operated by Chrono Shop2Shop
REGULAR SERVICE
Rate: 9,90€
FREE on orders over 200 €
Delivery Time: 48hrs Monday – Saturday
Operated by La Poste Colissimo
EXPRESS SERVICE
Rate: 24,90€
Delivery Time: 24hrs
Operated by DHL Express France
EU & non-EU Countries
REGULAR SERVICE
Rate: 12,90€ to 18,90€
FREE on orders over 300 €
Delivery Time: 3-5 days business days
Operated by Fedex Connect or DHL Eco Europe
EXPRESS SERVICE
Rate: 25,90€ to 35.90€
Delivery time: 24/48hrs business days
Operated by DHL Express World 24-48hrs
or DHL Express Europe 24-48hrs
TAX & DUTIES
No Tax & duties inside the EU
Orders to non-UE countries may be charged with tax & duties
once they arrive to the country of destination.
Friendly reminder to our UK customers
Since Brexit, tax & duties are as followed:
– Orders below 135£ / 150€ are free of tax & duties
– Orders from 135£ / 150€ are submitted to tax & duties
NOTE
Be aware the receiver is the only responsible for any extra costs
applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded, or will be charged in case the receiver was granted free shipping.
North America
REGULAR SERVICE
Rate: 22,90€
FREE on orders over 300 €
Delivery Time: 3-5 days business days
Operated by Fedex Connect
EXPRESS SERVICE
Rate: 34,90€
Delivery time: 24/72hrs business days
Operated by DHL Express World 24-72hrs
TAX & DUTIES
Orders to North and South America may be charged with
tax & duties once they arrive to the country of destination.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded, or will be charged in case the receiver was granted free shipping.
International
REGULAR SERVICE
Rate: 39€
Delivery Time: 5-7 business days
Operated by Fedex Connect
TAX & DUTIES
Orders to International destinations may be charged with
tax & duties once they arrive to the country of destination.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded, or will be charged in case the receiver was granted free shipping.
DOM-TOM
REGULAR SERVICE
Rate: 24.90€ – 34.90€
Delivery Time: 3-5 business days
Operated by La Poste Colissimo
Please note that due to customs processes some destinations would need an extra time allowance.
Customer Service
Any inquiries, drop us an email info@hemen-biarritz.com