Shipping

Home Shipping

France

DELIVERY TO RELAY POINT
Rate: 5,90€
FREE on orders over 200 €
Delivery time: 24/48H Monday to Friday
Operated by GLS

REGULAR SERVICE
Rate: 9,90€
FREE on orders over 200 €
Delivery Time: 24/48H Monday to Friday
Operated by GLS

EXPRESS SERVICE
Rate: 24,90€
Delivery Time: Next day before 1pm
Monday to Saturday
Operated by Chronopost

Benelux

REGULAR SERVICE
Rate: 12,90€
FREE on orders over 300 €
Delivery time: 24/48H Monday to Friday
Operated by GLS

EU & non-EU Countries

REGULAR SERVICE
Rate: 12,90€ to 18,90€
FREE on orders over 300 €
Delivery Time: 3-5 days business days
Operated by Fedex or DHL

EXPRESS SERVICE
Rate: 25,90€ to 35.90€
Delivery time: 24/48H Monday to Friday
Operated by DHL

TAX & DUTIES
No Tax & duties inside the EU
Orders to non-UE countries may be charged with tax & duties
once they arrive to the country of destination.

Friendly reminder to our UK customers
Since Brexit, tax & duties are as followed:
– Orders below 135£ / 150€ are free of tax & duties
– Orders from 135£ / 150€ are submitted to tax & duties
NOTE
Be aware the receiver is the only responsible for any extra costs
applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded, or will be charged in case the receiver was granted free shipping.

North America

REGULAR SERVICE
Rate: 25,90€
FREE on orders over 300 €
Delivery Time: 3-5 days business days
Operated by Fedex

EXPRESS SERVICE
Rate: 39,90€
Delivery time: 24/72H Monday to Friday
Operated by DHL

TAX & DUTIES
Orders to North and South America are charged with
tax & duties once they arrive to the country of destination.
Refer to your local administration for more details on
import fees
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded, or will be charged in case the receiver was granted free shipping.

International

REGULAR SERVICE
Rate: 59€
Delivery Time: 5-7 business days
Operated by Fedex

TAX & DUTIES
Orders to International destinations may be charged with
tax & duties once they arrive to the country of destination.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
In case the receiver refuses to pay for the customs costs and do not claim the order, shipping costs will not be refunded.

DOM-TOM

REGULAR SERVICE
Rate: 24.90€ – 34.90€
Delivery Time: 3-5 business days
Operated by La Poste Colissimo

Please note that due to customs processes some destinations would need an extra time allowance.

Customer Service

Any inquiries, drop us an email info@hemen-biarritz.com