France
DELIVERY TO RELAY POINT
Rate: 5,90€
FREE on orders over 200 €
Delivery time: 24/48H Monday to Friday
Operated by GLS
REGULAR SERVICE
Rate: 9,90€
FREE on orders over 200 €
Delivery Time: 24/48H Monday to Friday
Operated by GLS
EXPRESS SERVICE
Rate: 24,90€
Delivery Time: Next day before 1pm
Monday to Saturday
Operated by Chronopost
EU countries
REGULAR SERVICE
Rate: 10€ -25 €
FREE on orders over 400 €
Delivery time: 48/72H Monday to Friday
Operated by DPD
EXPRESS SERVICE
Rate: 39€
Delivery time: 24/48H Monday to Friday
Operated by DHL
UK
REGULAR SERVICE
Rate: 15€
FREE on orders over 400 €
Delivery Time: 3-5 days business days
Operated by Fedex
EXPRESS SERVICE
Rate: 45€
Delivery time: 24/48H Monday to Friday
Operated by DHL
TAX & DUTIES
.Friendly reminder to our UK customers
Since Brexit, tax & duties are as followed:
– Orders below 135£ / 150€ are free of tax & duties
– Orders from 135£ / 150€ are submitted to tax & duties
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
Customers who refuse a shipment from Hemen are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
Switzerland
REGULAR SERVICE
Rate: 19€
FREE on orders over 400 €
Delivery Time: 3-5 days business days
Operated by Fedex
EXPRESS SERVICE
Rate: 45€
Delivery time: 24/48H Monday to Friday
Operated by DHL
TAX & DUTIES
Orders to non-UE countries may be charged with tax & duties once they arrive to the country of destination.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
Customers who refuse a shipment from Hemen are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
USA
REGULAR SERVICE
Rate: 35€
FREE on orders over 400 €
Delivery time: 3-5 days business days
Operated by Fedex
EXPRESS SERVICE
Rate: 59€
Delivery time: 24/48H Monday to Friday
Operated by DHL
TAX & DUTIES
All orders placed before March 5,2026 :
Import tax & duties are at the customers’ charge and due at destination. Refer to your local administration for more details on import fees.
All orders from March 5, 2026:
All tax & duties are INCLUDED.
No extra costs at destination.
NOTE
Customers who refuse a shipment from Hemen are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
Canada
REGULAR SERVICE
Rate: 35€
FREE on orders over 400 €
Delivery time: 3-5 days business days
Operated by Fedex
EXPRESS SERVICE
Rate: 59€
Delivery time: 24/48H Monday to Friday
Operated by DHL
TAX & DUTIES
Orders to Canada are charged with tax & duties once they arrive to the country of destination. Refer to your local administration for more details on import fees.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
Customers who refuse a shipment from Hemen are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
International
REGULAR SERVICE
Rate: 49€
Delivery time: 3-5 business days
Operated by Fedex
TAX & DUTIES
Orders to International destinations may be charged with
tax & duties once they arrive to the country of destination.
NOTE
Be aware the receiver is the only responsible for any extra costs applied to the package at customs.
Customers who refuse a shipment from Hemen are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
DOM-TOM
REGULAR SERVICE
Rate: 24.90€ – 34.90€
Delivery time: 3-5 business days
Operated by La Poste Colissimo
Please note that due to customs processes some destinations would need an extra time allowance.
Customer Service
Any inquiries, drop us an email info@hemen-biarritz.com